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Lost access to Google Authenticator

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#1 Rick

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Posté 15 janvier 2016 - 22:08

Hi,

 

I have lost access to my Google Authenticator.

 

How can I proceed to gain access to my account ?

 

Thanks

Rick



#2 Yann

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Posté 16 janvier 2016 - 14:29

hi,

 

You can call us with your registered phone number



#3 cosmicgate

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Posté 27 janvier 2016 - 10:57

Im in Asia. Is calling the only option? My number is registered handphone, it would be freaking expensive to call.

#4 Julien@Online

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Posté 03 février 2016 - 13:43

I sent you a PM.



#5 masken

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Posté 04 février 2016 - 11:38

Hi,

 

i have the same problem. I called your support and was told to send a mail to fox (at) online.net, but i am not able to send a mail to that address, tried to spell in a few different ways but no luck.

Can you please send a PM to me with the right e-mail address or how to proceed. 



#6 Julien@Online

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Posté 04 février 2016 - 16:50

Done :)



#7 Martti

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Posté 14 février 2016 - 19:27

I too have lost access to Google Authenticator? Is there a way to remove it?

#8 Julien@Online

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Posté 20 février 2016 - 17:57

Hello,

 

if your number is properly registered in your account, the fastest way is to call us with it directly :)



#9 Martti

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Posté 20 février 2016 - 18:01

Hello,

 

if your number is properly registered in your account, the fastest way is to call us with it directly :)

 

Is there other ways to contact? Like an email address? Calling from Finland to France can be expensive.



#10 Julien@Online

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Posté 21 février 2016 - 11:33

I sent you a PM :)



#11 agapitox

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Posté 22 février 2016 - 09:47

i! I reset phone and lost account in Google Auth app. Can reset my account?

 
 
thanks!!


#12 Julien@Online

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Posté 23 février 2016 - 13:23

Hello,

 

if your phone number is properly registered in your account, feel free to call us with it! :)



#13 nat93

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Posté 18 mai 2016 - 08:08

I feel silly and I have lost my google Authenticator too, I am in Czech Republic for 6 months.

 

Could you help me ?



#14 celfa

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Posté 26 mai 2016 - 12:04

Hi. I'm in the same situation. Changed my iPhone. Can you help? I've tried calling you, but no answer. Just something wierd in frech, and then you hung up. 



#15 Yann

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Posté 24 juin 2016 - 14:43

Hello

 

Could you send us an identity proof (Identity card, passport..)  by email to fax@online.net ?

With your login account



#16 revnet

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Posté 12 juillet 2016 - 03:13

Hi,

 

my google Auth device bricked too and now i'm not able to log in again.

I really don't want to send around an image of my passport, is it possible to take a photo of the CreditCard used for paying maybe with a group blacked out?



#17 Yann

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Posté 12 juillet 2016 - 14:46

Hello

 

No sorry, this is the only way



#18 mag

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Posté 04 août 2016 - 12:54

HI,

I have recently changed phone and I forgot to port the Google Authenticator part of it on the new one. Of course I am now locked out of my account.
I have called your support, and was sent a message to reset the password, that obviously didn't work.

How can I solve this?

 

Thanks,

 

marco



#19 emrekayikciii

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Posté 16 août 2016 - 21:10

I reset phone and lost account in Google Auth app. Can reset my account?







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